Returns and Exchange Info

Return Policy

At Terror Threads, we take great pride in the quality of our products. We want you to love your purchase, but we understand that sometimes things don’t work out. Please review our return policy carefully, as it includes several important conditions:

1. **No Cancellations**:
- Once an order is placed, it cannot be canceled. Please ensure that you have selected the correct items before completing your purchase.

2. **Eligibility for Returns**:
- Returns are only accepted for items that are defective or damaged upon arrival.
- All return requests must be submitted within **30 days of receiving your order**. Any requests received after this period will not be considered.

3. **Return Process**:
- To initiate a return, please contact our customer service team at info@terrorthreads.com with your order number, a detailed description of the issue, and photographic evidence of the defect or damage.
- Our team will review your request and respond shortly thereafter. If approved, you will receive instructions on how to proceed with the return.

4. **Return Shipping**:
- Return shipping costs are the responsibility of the customer unless the item was sent in error or is defective.
- We recommend using a traceable shipping method for returns, as we cannot be held responsible for items lost in transit.

5. **Condition of Items**:
- Items must be returned in their original packaging and in unused condition. Free of any human or animal hair and any sort of fragrances. We reserve the right to deny returns if the items show signs of wear or if the packaging is damaged.

6. **Refund Process**:
- Once we receive your returned item and confirm its condition, we will process your refund. Please allow 3-5 business days for the refund to clear. Refunds will be issued to the original payment method minus any shipping costs incurred.

7. **Exclusions**:
- Please note that limited edition items, clearance items, and items sold during promotional events are final sale and are not eligible for return.

By making a purchase with us, you agree to abide by this return policy. We appreciate your understanding and cooperation!

If you have any questions or need further assistance with your order, please feel free to reach out to our customer support at Info@terrorthreads.com